This SMS Privacy Policy explains how Oria Meds ("we," "our," or "us") handles your information when you opt in to receive text messages from us. It supplements our Privacy Policy, which continues to apply in full. By opting in to our SMS messaging service, you agree to the terms described below.
We send text messages only to people who have opted in to receive them. You may opt in by providing your mobile number and agreeing to receive messages during intake, checkout, account creation, or by texting us directly. Consent to receive marketing text messages is not a condition of purchase or of receiving any product or service from us. You must be at least 18 years old to opt in.
When you sign up for SMS messages we collect your mobile phone number and, depending on how you signed up, your name and email address. We also keep a record of your consent, including when and how it was given, and of the messages exchanged with you.
We use your mobile number to send messages related to your care and your account: appointment and telehealth visit reminders, shipping and refill notifications, responses to questions you send us, and, where you have opted in, occasional updates and promotions. Some messages may reference your treatment. If you would prefer that we not discuss health-related matters by text, reply STOP or contact us and we will use the patient portal instead.
Messages are recurring and frequency varies depending on your stage of care and how you interact with us. You will generally receive more messages while an order or a telehealth visit is in progress, and fewer at other times.
Message and data rates may apply. Your mobile carrier may charge you for sending or receiving text messages, particularly if you do not have an unlimited messaging or data plan. These charges come from your carrier, not from us, and you are responsible for them.
You can opt out at any time by replying STOP to any message from us. You may also reply UNSUBSCRIBE, CANCEL, END or QUIT, or email us at support@oriameds.com. We will send one confirmation message and then stop. Your number is removed from our messaging list within 24 hours. Note that opting out of SMS does not withdraw your consent to treatment or cancel your subscription, and we may still contact you by email or through the patient portal about your care.
Reply HELP to any message from us for assistance, or contact us at support@oriameds.com or through the patient portal at portal.oriameds.com. We respond to support requests by email or through the portal.
Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and on factors outside our control, so we cannot guarantee that every message will reach you.
We do not sell, rent, or share your mobile number or your consent information with third parties for their own marketing purposes. We share your number only with the service providers that operate our messaging platform on our behalf, and only so they can deliver messages you have asked to receive, or where required by law.
We retain your mobile number and consent records for as long as you remain subscribed, and afterwards only for as long as needed to honor your opt-out and to meet our legal and recordkeeping obligations. We protect this information with administrative, technical, and physical safeguards. No method of transmission or storage is completely secure, and text messages in particular are not an encrypted channel. You may request deletion of your information at any time.
We may update this SMS Privacy Policy from time to time. Material changes will be posted on this page with a new effective date.
For questions about this policy or about the messages you receive, contact us at support@oriameds.com or through the patient portal at portal.oriameds.com.